1. Personal Information We Collect

Information You Provide to Us

When you visit the Site, place an order, or contact us, we may collect the following personal information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely by third-party payment providers)

• Order history

• Any information you provide through contact forms, account registration, or customer support inquiries

Automatically Collected Information

When you browse the Site, we may automatically collect certain information, including:

• IP address

• Browser type and device information

• Pages viewed, time spent on the Site, and interaction data

• Referring URLs

This information helps us understand customer behavior and improve our Site and services.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders (including payment processing, shipping, and returns)

• Communicate with you about your orders or inquiries

• Provide customer support

• Send marketing or promotional emails (with your consent)

• Improve and optimize our Site, products, and customer experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal and regulatory obligations

3. Payments

All payment transactions are processed securely through third-party payment processors supported by Wix (such as Stripe, PayPal, or others).
We do not store or have direct access to your full payment card details.

These payment providers handle your information in accordance with their own privacy policies and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential e-commerce functionality (such as shopping carts and checkout)

• Remember your preferences

• Analyze Site traffic and performance

• Support marketing and advertising efforts

You may control cookie preferences through your browser settings. Disabling cookies may affect certain Site features.

5. Third-Party Services

We rely on third-party services to operate our business, including:

• Wix (website hosting, infrastructure, and online store platform)

• Payment processors (for secure transactions)

• Shipping and fulfillment partners

• Analytics services (such as Google Analytics)

• Email marketing platforms

These service providers only receive information necessary to perform their services and are required to protect your data.

6. Marketing Communications

With your consent, we may send you promotional emails or updates about our products, offers, or brand.
You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us directly

Transactional emails (such as order confirmations) will still be sent as required.

7. Data Storage and Security

Our Site and data are hosted through Wix’s secure servers and databases. We take reasonable administrative, technical, and physical measures to protect your personal information.

Despite these efforts, no online transmission or storage system can be guaranteed to be 100% secure.

8. Sharing of Personal Information

We do not sell or rent your personal information.
We may share your information only:

• With service providers required to operate our e-commerce business

• To comply with legal obligations or enforce our policies

• To protect our rights, property, or safety

• With your explicit consent

9. Your Rights (Canada)

Under Canadian privacy law (PIPEDA), you have the right to:

• Request access to your personal information

• Request corrections to inaccurate or incomplete data

• Withdraw consent for certain uses of your information

To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our Site and products are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Bear & Bone
Email: info@bearandbonce.ca
Website: https://bearandbone.ca