BEAR & BONE
Our Guarantee
Bear & Bone is a family-owned and operated small business specializing in high-quality, ethically sourced hair and clothing accessories. Our Recycled scrunchies and other products are made with love and care, using hands-on manufacturing processes that ensure each piece is unique and special. We’re passionate about creating accessories that not only look great but are also environmentally conscious and sustainable, so you can feel good about your purchases. We are proud to be considered a part of the slow fashion movement.
Shipping
Please note that we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt. It is the responsibility of the buyer to ensure all information provided is accurate. Bear & Bone is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.
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Our shipments are packaged in biodegradable poly mailers or boxes in an effort to keep our environmental impact as small as possible while still providing you prompt service.
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We commit to doing everything we can to process and release orders in a timely manor and if there is any concern please feel free to reach out so we can try to assist you, as best we can.
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Please note, delivery times provided on your shipping confirmation and/or tracking info are estimates only and do not include the standard order processing of 3 - 5 business days. Delivery times are always estimated in business days. Delivery times are not guaranteed - Once in the hands of Canada Post, arrival times are out of our control and effectively in the hands of the courier service.
Returns
Hair accessories purchased on our website, not including sale items can be returned within 15 days of the shipping date. Sale items are considered final sale. Scrunchies and hair accessories must be returned unwashed, unworn and in their original condition. Product condition is left to the discretion of Bear & Bone. Once received and product is deemed free of any damage, a refund will be issued for product value only, to the original method of payment used to make your purchase. Refunds can take up to five (5) business days to show up following the date they are issued. Shipping charges, import fees and duties are ineligible for refund.
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When you email to inquire about setting up a Return, please be sure to include the following: Order #, Item(s) your requesting to return, and Reason(s) for requesting a return.
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Please note that we are not responsible for damages resulting from shipping, washing, or wear. Customers are responsible for any charges associated with shipping unless the reason for return is determined to be our error.
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Hair accessories purchased from a retailer or other website must be returned to that seller directly.
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For returns we recommend you use your own trackable and insured shipping method. Bear & Bone is not responsible for shipping fees or lost returns. Please include a printed copy of your order confirmation with your items authorized for return.
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Returns must be authorized before sending. Returns sent, without being pre-authorized and/or without explaination are subject to being 'Returned To Sender' at the customer's expense. Upon return authorization, please mail your return to the following address. Bear & Bone - Returns Department, Box 37, Heriot Bay, V0P 1H0
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Please allow 2 - 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase. Currency will be converted at the exchange rate selected by your issuing bank at the time the refund is issued.
